Well.....a few weeks ago I backed my nearly brand new Pro 2 Series Power-Pole into a parking lot utility pole.
So I call customer service to see about purchasing the Lower U-Channel that is now bent inward due to my bonehead move. The service rep tells me to take a picture of the damage and email it to him. I again point out that it didn't break.......I broke it. He says send the picture anyway, so I do. An hour later I get an email from him with a tracking number, one day Fedex, for a new U-Channel and a rebuild bolt and bushing kit.
Almost $200 worth of parts and shipping. No charge.
All I have to do is ship the damaged parts back to them at my cost.
That is outstanding customer support.